Working Concepts
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The value of advice is directly related to its specificity.
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Issues are usually revealed in the process of addressing specific, concrete instances with the people who know those instances well.
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Get a lot of viewpoints of the same situation from people who know it.
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Issues emerge.
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Issues are different from problems; know which you are addressing. Issues should always be addressed first. This is often resisted.
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The word "problem" preloads people in an unproductive manner. One tries to understand the situation. Delineate the issues. Determine how you will know when you have resolved the issues. Derive specific problems to be addressed. Determine how to address the problems. Solving the right set of problems can resolve an issue. The secret is to know...which problems.
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An inadequate perception, once adopted, is very difficult to abandon. An outsider may stimulate a fresh viewpoint by asking new questions.
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People use the same words with different definitions. Get everyone to work on common definitions, ignoring the terms. Then choose terms. This is a good basis of communication.
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Trust is essential for effective teamwork.
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Tired people make unreliable decisions.
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| Copyright © 2004 - 2006 Thomas D. Wason |
